Terms of Service

Welcome to Picnyk. These Terms of Service ("Terms") govern your access to and use of the Picnyk website, mobile applications, and services (collectively, the "Platform"). By accessing or using the Platform, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use the Platform.

Picnyk is a technology platformthat connects customers ("Customers" or "you") with independent service providers ("Vendors") for event-related services including but not limited to photography, catering, entertainment, floral arrangements, and event coordination.

To use certain features of the Platform, you must create an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly update any changes to your information
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

4.1 Booking Process

When you book a Vendor through Picnyk, you enter into a direct agreement with that Vendor. Picnyk facilitates this transaction but is not a party to the service agreement between you and the Vendor.

4.2 Payment

Payment is processed through our secure payment system (powered by Stripe). By making a booking, you authorize us to charge your payment method for the total amount, which includes:

• Vendor's service fee
• Platform service fee
• Applicable taxes

4.3 Escrow

Payments are held in escrow and released to the Vendor after successful completion of the service.

Cancellation policies vary by Vendor. Each Vendor's cancellation policy is displayed on their profile and at the time of booking. Generally:

• Flexible: Full refund if cancelled 24+ hours before the event
• Moderate: Full refund if cancelled 5+ days before; 50% refund if cancelled 24+ hours before
• Strict: 50% refund if cancelled 7+ days before; no refund within 7 days

Platform service fees may be non-refundable. In cases of Vendor no-show or significant service failure, contact us for a full refund review.

As a Customer, you agree to:

• Provide accurate event details and requirements
• Communicate promptly with Vendors
• Ensure a safe and appropriate environment for service delivery
• Disclose relevant information (allergies for food service, content restrictions for performers, etc.)
• Treat Vendors with respect and professionalism
• Pay for services as agreed
• Provide honest reviews and feedback

You acknowledge and agree that:

• Events involve inherent risks that cannot be eliminated
• Vendors are independent contractors, not Picnyk employees
• Picnyk cannot guarantee the quality, safety, or legality of services
• You assume responsibility for verifying Vendor qualifications for your needs
• You are responsible for supervising activities at your event

PICNYK'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO PICNYK IN THE 12 MONTHS BEFORE THE CLAIM; OR (B) $100.

You agree to indemnify and hold harmless Picnyk and its affiliates from any claims, damages, or expenses arising from:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any rights of third parties
• Disputes between you and Vendors

10.1 Disputes with Vendors

Disputes with Vendors should be resolved directly with the Vendor. If you cannot resolve a dispute, contact Picnyk support for mediation assistance. Picnyk's mediation is non-binding.

10.2 Disputes with Picnyk

Any dispute with Picnyk shall be resolved through binding arbitration in accordance with the American Arbitration Association's rules. You waive the right to participate in class actions.

You agree not to:

• Provide false or misleading information
• Circumvent the Platform to avoid fees
• Harass, threaten, or discriminate against Vendors
• Use the Platform for illegal activities
• Attempt to access other users' accounts
• Post false reviews or manipulate ratings
• Scrape or collect data from the Platform

We may modify these Terms at any time. Material changes will be communicated via email or Platform notification. Continued use after changes constitutes acceptance of modified Terms.

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

For questions about these Terms: