Question 1

What is Picnyk?

Accepted Answer

Picnyk is a marketplace for booking event vendors — private chefs, DJs, photographers, planners, and more. You tell us about your event, compare AI-verified vendors with real pricing and reviews, and book and pay securely in one place.

Question 2

How much does it cost to use Picnyk?

Accepted Answer

Browsing vendors, comparing pricing, and using our budget tools is free. You only pay for the services you book. Vendor pricing is shown up front, and any Picnyk service fee is disclosed before you check out.

Question 3

What cities does Picnyk serve?

Accepted Answer

Picnyk is available across dozens of U.S. cities and expanding. You can browse vendors and see local cost estimates for your city on our locations pages, even in markets where our vendor network is still growing.

Question 4

How do I book a vendor?

Accepted Answer

Find a vendor, review their pricing and availability, then send a booking request or reserve directly. Once the vendor confirms, you sign the agreement and pay the deposit securely through Picnyk. Your date is locked in.

Question 5

How are payments handled?

Accepted Answer

All payments are processed securely through Stripe. Picnyk never stores your full card details. You can pay a deposit to reserve and the balance closer to your event, depending on the vendor’s terms.

Question 6

When is the balance due?

Accepted Answer

Deposit and balance schedules are set by each vendor and shown before you book. Typically a deposit reserves your date and the remaining balance is due in the days leading up to your event.

Question 7

How are vendors verified?

Accepted Answer

Vendors go through an AI-assisted vetting process that reviews their business details, experience, portfolio, and — where applicable — insurance and certifications. Verified vendors are labeled so you know who has completed review.

Question 8

Can I read reviews before booking?

Accepted Answer

Yes. Vendor profiles display ratings and reviews from real Picnyk bookings, along with pricing, portfolios, and service details so you can compare confidently.

Question 9

What if there are no vendors in my city yet?

Accepted Answer

You can still use our cost estimates and budget planning tools for your city, and join the waitlist so we notify you as vendors come online in your area.

Question 10

What is the cancellation policy?

Accepted Answer

Cancellation terms are set by each vendor and shown on the booking agreement before you pay. Many vendors offer partial refunds within a certain window. Always review the specific policy on your booking.

Question 11

Can I reschedule my event?

Accepted Answer

Rescheduling depends on the vendor’s availability and policy. Message your vendor through Picnyk as early as possible and we’ll help coordinate a new date where available.

Question 12

How do I contact support?

Accepted Answer

Reach the Picnyk team any time at support@picnyk.com. For questions about a specific booking, message your vendor directly through your dashboard for the fastest response.

Frequently Asked Questions

Getting Started

Booking & Payments

Vendors & Trust

Changes & Cancellations